Privacy Policy

mild88 ("we," "us," "our," or the "Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, store, and protect the personal data you provide when you register an account, place bets, or otherwise interact with our online sports betting and casino services. This Privacy Policy applies to all users accessing mild88 from Indonesia or any other jurisdiction where we operate.

By creating an account or using the Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the Platform. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

1. Information We Collect

mild88 collects various types of personal information to provide you with a secure, personalized, and compliant gaming experience. The categories of information we collect include:

1.1 Account Registration Information

When you register an account on mild88, we collect the following personal details:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you meet the minimum age requirement of 21 years)
• Residential address (street address, city, province, postal code)
• Email address
• Mobile phone number
• Preferred username and password
• Preferred currency (Indonesian Rupiah – IDR)
• Optional marketing preferences and communication settings

1.2 Know Your Customer (KYC) Verification Documents

To comply with anti-money laundering (AML) regulations and prevent fraud, mild88 requires users to submit identity verification documents during the KYC process. These documents may include:

• Government-issued photo identification (KTP / Indonesian ID card, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Proof of payment method ownership (bank account statement, e-wallet screenshot, or credit/debit card image with sensitive digits obscured)
• Selfie photograph holding your ID document (for biometric verification)

These documents are securely stored and used solely for identity verification, age confirmation, and regulatory compliance purposes.

1.3 Payment and Financial Information

When you deposit or withdraw funds, we collect the following financial information:

• Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon
• E-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history, including deposit amounts, withdrawal requests, timestamps, and payment method used
• Credit or debit card information (if applicable), processed through secure third-party payment processors in compliance with PCI-DSS standards

mild88 does not store full credit card numbers or CVV codes on our servers. Payment processing is handled by certified third-party payment service providers who maintain the highest security standards.

1.4 Betting and Gaming Activity Data

To provide you with personalized services, manage your account, and ensure fair play, we collect information about your betting and gaming activity, including:

• Bet history (sports bets, casino wagers, togel entries, sabung ayam bets, slot spins, and all other game activity)
• Win and loss records
• Bonus claims, wagering progress, and promotional activity
• Game preferences and favorite markets
• Session duration and frequency of play
• Responsible Gaming tool usage (deposit limits, self-exclusion requests, reality checks)

1.5 Technical and Usage Information

When you access the mild88 Platform, we automatically collect certain technical information through cookies, log files, and similar tracking technologies:

• IP address and approximate geolocation (to verify your jurisdiction and prevent access from Prohibited Jurisdictions)
• Device information (device type, operating system, browser type and version, screen resolution)
• Browsing behavior (pages viewed, links clicked, time spent on pages, navigation path through the site)
• Referral source (how you arrived at the Platform, including search engines, affiliate links, or direct visits)
• Login timestamps and session activity logs

This data helps us improve Platform performance, detect security threats, prevent fraud, and optimize user experience.

1.6 Communications and Customer Support Data

If you contact our Customer Support team via live chat, email, or phone, we collect:

• Content of your inquiries, complaints, or feedback
• Chat transcripts and email correspondence
• Call recordings (where permitted by law and with your consent)
• Support ticket history and resolution outcomes

We retain this information to improve customer service quality, resolve disputes, and maintain a record of our interactions with you.

2. How We Use Your Information

mild88 uses the personal information we collect for the following lawful purposes:

2.1 Account Management and Service Delivery

• Creating, maintaining, and managing your user account
• Processing deposits, withdrawals, and payment transactions
• Enabling you to place bets and participate in games
• Tracking your Balance, winnings, and bonus eligibility
• Applying deposit limits, loss limits, and other Responsible Gaming controls

2.2 Identity Verification and Compliance

• Verifying your age (21+ requirement) and identity to prevent underage gambling
• Conducting KYC and AML checks to comply with legal and regulatory obligations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Enforcing our Terms & Conditions and investigating suspected breaches

2.3 Security and Fraud Prevention

• Monitoring account activity for signs of unauthorized access or suspicious behavior
• Detecting collusion, bonus abuse, use of automated betting bots, or other forms of cheating
• Protecting the Platform from cyberattacks, hacking attempts, and security vulnerabilities
• Maintaining audit logs and transaction records for dispute resolution

2.4 Customer Support and Communication

• Responding to your inquiries, complaints, and support requests
• Sending transactional notifications (account confirmations, deposit receipts, withdrawal confirmations, password resets)
• Providing updates on Platform maintenance, policy changes, or service disruptions

2.5 Marketing and Personalization (With Your Consent)

• Sending promotional emails, SMS messages, or push notifications about bonuses, special offers, and new game releases (only if you have opted in to receive marketing communications)
• Personalizing your gaming experience by recommending games, markets, or promotions based on your preferences and activity history
• Conducting market research and user surveys to improve our services

You may opt out of marketing communications at any time by adjusting your account settings or clicking the "unsubscribe" link in promotional emails. Opting out of marketing will not affect transactional or service-related communications.

2.6 Legal Obligations and Dispute Resolution

• Responding to lawful requests from government authorities, law enforcement agencies, or courts
• Complying with tax reporting obligations and financial regulations
• Resolving disputes, enforcing our rights, and defending against legal claims
• Cooperating with industry regulators and licensing authorities

3. How We Share Your Information

mild88 does not sell your personal information to third parties for marketing purposes. However, we may share your data with trusted third-party service providers and partners under the following circumstances:

3.1 Payment Processors and Financial Institutions

We share your payment information with secure third-party payment service providers (PSPs) and financial institutions to process deposits, withdrawals, and refunds. These providers include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay, LinkAja). All payment partners are PCI-DSS compliant and bound by strict data protection agreements.

3.2 Game Providers and Software Suppliers

We share limited user activity data with licensed game studios and software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and others) to enable gameplay, track session history, and ensure fair outcomes. Game providers do not receive your full name, address, or financial details — only anonymized identifiers and bet records.

3.3 Identity Verification and KYC Service Providers

We may share your KYC documents and identity information with specialized verification services to authenticate your ID documents, perform biometric checks, and screen against sanctions lists. These providers operate under strict confidentiality agreements and comply with data protection laws.

3.4 Customer Support and Communication Platforms

We use third-party customer support software (live chat platforms, email management systems, CRM tools) to manage your inquiries and communications. These platforms may process your name, email, chat history, and support ticket details to facilitate efficient service delivery.

3.5 Analytics and Marketing Service Providers

We may share anonymized or aggregated usage data with analytics platforms (such as Google Analytics) to understand user behavior, measure campaign performance, and optimize Platform functionality. These providers do not have access to your personal identity or financial information.

3.6 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, courts, or regulatory bodies when required by law or in response to valid legal requests, such as:

• Subpoenas, court orders, or warrants
• Regulatory investigations or compliance audits
• Prevention of fraud, crime, or threats to public safety
• Protection of our legal rights and enforcement of our Terms & Conditions

3.7 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you of any such change in ownership and provide you with options regarding your data.

4. Data Retention

mild88 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and tax obligations. Specific retention periods include:

• Account information: Retained for the duration of your active account, plus 5 years after account closure (to meet AML and tax compliance requirements)
• KYC documents: Retained for 5 years after account closure (as required by Indonesian anti-money laundering regulations)
• Transaction records: Retained for 7 years (to comply with financial auditing and tax reporting obligations)
• Betting and gaming history: Retained for 5 years (for dispute resolution and regulatory audits)
• Customer support communications: Retained for 3 years (for quality assurance and dispute resolution)
• Marketing consent records: Retained until you withdraw consent, or for 2 years of inactivity

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer be attributed to you.

5. Data Security

mild88 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) for account logins and high-value transactions
• Firewall protection and intrusion detection systems to prevent cyberattacks
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing by independent third-party experts
• Secure data centers with physical access controls, surveillance, and backup systems

While we take all reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal retention obligations)
• Right to Restriction: Request that we limit the processing of your data in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing or other purposes
• Right to Withdraw Consent: Withdraw consent for marketing communications or data processing at any time

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

mild88 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain Platform features and functionality.

8. Third-Party Links

The mild88 Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

mild88 strictly prohibits use of the Platform by anyone under the age of 21. We do not knowingly collect personal information from minors. If we discover that a minor has registered an account, we will immediately suspend the account, forfeit all funds, and delete the associated data.

10. Changes to This Privacy Policy

mild88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• Operating Hours: 24 hours a day, 7 days a week (WIB timezone)

We are committed to addressing your privacy concerns promptly and transparently.